These Terms and Conditions govern your access to and use of the s99my platform, including all gaming, betting, and account services. Please read them carefully before registering or placing any wager.
In these Terms and Conditions, unless the context otherwise requires:
2.1 These Terms and Conditions constitute a legally binding agreement between you and s99my. By completing registration, making a deposit, or placing any wager on the Platform, you agree to be bound by these Terms in full.
2.2 These Terms should be read alongside the s99my Privacy Policy and the Responsible Gaming Policy, which together form the complete agreement governing your use of the Platform.
2.3 If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions shall continue in full force and effect.
2.4 s99my reserves the right to amend these Terms at any time. Continued use of the Platform following notification of amendments constitutes acceptance of the revised Terms.
3.1 Age Requirement. You must be at least 21 years of age to register and use s99my. This requirement is strictly enforced. s99my conducts age verification as part of the registration and Know Your Customer (KYC) process. Any Account found to belong to an individual under 21 years of age will be immediately suspended and all funds may be forfeited in accordance with applicable licensing requirements.
3.2 One Account Per Person. Each individual is permitted to hold only one registered Account on the Platform. Operating multiple Accounts, or registering on behalf of another person, is strictly prohibited and may result in permanent Account suspension and forfeiture of all funds therein.
3.3 Accurate Information. You warrant that all information provided during registration — including your name, date of birth, address, and contact details — is accurate, complete, and current. You must promptly update your Account details if any information changes.
3.4 KYC Verification. s99my may require you to submit identity documents (such as a NRIC, passport, or utility bill) to verify your identity, age, or source of funds at any time. Failure to provide requested documentation within a reasonable period may result in Account suspension or withdrawal restrictions.
3.5 Restricted Jurisdictions. You must not access or use s99my from any jurisdiction where online gambling is prohibited by law. It is your sole responsibility to determine the legality of online gambling in your jurisdiction before registering or playing.
4.1 Account Security. You are solely responsible for maintaining the confidentiality of your s99my login credentials, including your username and password. You must not share your credentials with any third party. s99my will never ask you for your password.
4.2 Unauthorised Access. You must notify s99my immediately via live chat support if you suspect any unauthorised access to or use of your Account. s99my accepts no liability for losses resulting from your failure to maintain the security of your login credentials.
4.3 Account Currency. All funds in your s99my Wallet are denominated in Malaysian Ringgit (MYR). s99my does not accept currencies other than MYR for deposit or withdrawal, except where USDT TRC20 is accepted and automatically converted at the applicable rate at the time of transaction.
4.4 Dormant Accounts. An Account that has had no login activity for a period of 12 consecutive months may be classified as dormant. s99my may apply an administrative fee to dormant Account balances in accordance with its published dormancy policy. You will be notified prior to any such fee being applied.
4.5 Account Closure. You may request to close your Account at any time by contacting s99my support. Any remaining Wallet balance at the time of closure will be returned to you via your registered withdrawal method, subject to completion of any outstanding KYC requirements.
5.1 Accepted Methods. s99my accepts deposits and processes withdrawals via Touch n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, 7-Eleven Cliqq, and USDT TRC20. Payment methods available to a specific Account may vary based on KYC status and applicable licensing requirements.
5.2 Minimum Transactions. Minimum deposit and withdrawal amounts are displayed within the cashier section of your Account. s99my reserves the right to vary minimum transaction limits from time to time with reasonable notice.
5.3 Withdrawal Processing. Withdrawals to Touch n Go eWallet and Boost are typically processed within minutes of request submission. Bank transfer withdrawals are typically processed within one business day. Processing times may be extended during periods of high volume or where additional KYC verification is required.
5.4 Anti-Money Laundering. s99my is required to comply with applicable anti-money laundering (AML) regulations. Withdrawals will generally be processed to the same payment method used for the corresponding deposit. s99my may request documentation to verify the source of funds before processing withdrawal requests above specified thresholds.
5.5 No Withdrawal of Bonus Funds. Bonus credit cannot be withdrawn directly. Bonuses must be wagered in accordance with the applicable promotional terms before the resulting winnings become eligible for withdrawal. The applicable wagering requirements are set out in the specific promotion terms communicated to you at the time the Bonus is issued.
5.6 Disputed Transactions. If you believe a transaction on your Account is erroneous or unauthorised, you must notify s99my support within 30 days of the transaction date. s99my will investigate and respond within a reasonable period.
6.1 s99my offers various promotional bonuses, including welcome bonuses, reload bonuses, free spins, cashback, and loyalty rewards. Each promotion is subject to specific terms communicated at the time of the offer, including wagering requirements, eligible games, time limits, and maximum withdrawal caps from bonus winnings.
6.2 Bonuses may only be claimed once per person, per household, per IP address, and per device, unless otherwise stated. s99my reserves the right to withdraw or modify any promotion at any time and to void any bonus obtained through abuse, collusion, or exploitation of a system error.
6.3 s99my reserves the right to exclude any Player from promotional offers at its discretion, including where a Player's betting patterns indicate abuse of promotional terms.
6.4 In the event of a conflict between these Terms and a specific promotion's terms, the specific promotion's terms shall prevail in respect of that promotion.
7.1 All casino games, live dealer titles, slot games, Toto 4D draws, and Lucky Dice games available on s99my are provided by certified software providers and are independently audited for fairness in accordance with the requirements of s99my's international gaming licence.
7.2 Malfunctions. In the event of a technical malfunction or system error affecting a game outcome, s99my reserves the right to void the affected game round and return the relevant wager to the Player's Wallet. s99my accepts no liability for losses arising from system malfunctions beyond the return of the original wager amount.
7.3 Disconnections. If your connection is interrupted during a game round, the game will continue to conclusion in accordance with its programmed rules. You should ensure you have a stable internet connection before placing wagers. s99my is not responsible for losses arising from player-side connectivity issues.
7.4 Maximum Winnings. s99my may impose maximum win limits on individual game sessions or game categories. Any applicable limits will be displayed within the relevant game or game category prior to play commencing.
8.1 All sportsbook bets placed on s99my are subject to the applicable sports betting rules, which govern matters including bet settlement, void bets, postponed events, and in-play betting rules. These rules are available within the sportsbook section of the Platform.
8.2 Odds. Odds displayed on the s99my sportsbook are subject to change up until the moment a bet is confirmed. The odds applicable to your bet are those displayed at the time your bet is confirmed and a bet reference number is issued to your Account.
8.3 Maximum Stakes. s99my reserves the right to impose maximum stake limits on individual events, markets, or Accounts. s99my also reserves the right to accept or decline any bet at its sole discretion, including the acceptance of partial bets where a requested stake exceeds available limits.
8.4 Errors. In the event that an incorrect price is offered due to a manifest error, s99my reserves the right to void affected bets. Manifest error includes, but is not limited to, pricing errors arising from data feed failures, input errors, or system malfunctions.
The following conduct is strictly prohibited and may result in immediate Account suspension, forfeiture of funds, and reporting to relevant authorities:
10.1 All content on the s99my Platform, including but not limited to text, graphics, logos, icons, images, game assets, software, and user interface elements, is the property of s99my or its licensors and is protected by applicable intellectual property laws.
10.2 You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform for personal, non-commercial gaming purposes only. You must not reproduce, distribute, modify, create derivative works from, publicly display, or exploit any content from the Platform without the express prior written consent of s99my.
11.1 To the fullest extent permitted by applicable law, s99my, its directors, officers, employees, affiliates, licensors, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Platform, including loss of profits, loss of data, or loss of winnings due to system malfunction.
11.2 s99my's total aggregate liability to you in connection with your use of the Platform shall not, in any circumstances, exceed the amount held in your Wallet at the time the relevant claim arises, or MYR 500, whichever is the lesser.
11.3 Nothing in these Terms limits s99my's liability for death or personal injury caused by its negligence, or for fraudulent misrepresentation, or for any other liability that cannot be excluded or limited by applicable law.
11.4 The Platform is provided on an "as is" and "as available" basis. s99my makes no warranty that the Platform will be uninterrupted, error-free, or free of viruses or other harmful components.
12.1 s99my is committed to the promotion of responsible gambling. The Platform provides tools including deposit limits, loss limits, session time reminders, cool-down periods, and self-exclusion, all of which are accessible from your Account settings.
12.2 If you wish to self-exclude from s99my, you may do so via your Account settings. Self-exclusion requests are processed within 24 hours and, once active, prevent login and access to all gaming products for the duration selected.
12.3 All games on s99my are restricted to players aged 21 and above. It is an offence to allow a person under 21 to gamble using your Account.
12.4 For detailed responsible gaming guidance, tools, and support resources, please visit our dedicated Responsible Gaming page.
13.1 s99my reserves the right to suspend or permanently close any Account, withhold or void any Wallet balance, and exclude any Player from the Platform at its sole discretion, including without limitation where s99my reasonably suspects a breach of these Terms, fraud, money laundering, or prohibited conduct as described in Section 9.
13.2 Where an Account is closed by s99my other than for breach, any genuine Wallet balance (net of any Bonus credits and any amounts subject to pending investigation) will be returned to the Player via the Player's registered withdrawal method within a reasonable period, subject to completion of any outstanding KYC requirements.
13.3 You may close your Account at any time by contacting s99my support. Closing your Account does not relieve you of any obligations that arose prior to closure.
14.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws applicable under s99my's international gaming licence jurisdiction.
14.2 In the event of a dispute, you should first contact s99my customer support. s99my undertakes to respond to complaints within a reasonable time and to investigate them fairly. If a complaint is not resolved to your satisfaction through internal channels, you may escalate the matter to the relevant independent dispute resolution body specified under s99my's gaming licence.
15.1 s99my reserves the right to amend, update, or replace these Terms and Conditions at any time. Where changes are material, s99my will notify registered Players via the email address registered to their Account or by displaying a prominent notice on the Platform prior to the changes taking effect.
15.2 The version of these Terms in force at the time of your most recent login governs your use of the Platform from that point forward. If you do not agree to amended Terms, you must cease using the Platform and may close your Account in accordance with Section 13.
For questions, complaints, or correspondence relating to these Terms and Conditions, please contact s99my via:
s99my support staff will never ask for your account password. Do not share your credentials in any communication.
A summary of the key protections built into these Terms for Malaysian players.
s99my operates under international gaming licensing, meaning all games are independently audited, player funds are segregated, and disputes can be escalated to an independent authority.
Your MYR Wallet balance is held in accounts segregated from s99my's operational funds. This means your deposits are protected in the event of any financial difficulty affecting the operator.
If your complaint is not resolved through s99my's internal support process, you have the right to escalate to the independent dispute resolution body specified under s99my's gaming licence.
Every game on s99my — slots, live dealer tables, RNG titles, Toto 4D — is certified by independent testing laboratories. RTP figures and game mechanics are verified to match published specifications.
Under these Terms, s99my is obligated to provide you with deposit limits, loss limits, session reminders, cool-down periods, and self-exclusion. These are rights, not optional extras.
These Terms are written to be understandable, not buried in impenetrable legal language. s99my is committed to clear communication — if any part of these Terms is unclear, contact support for clarification.
Now that you've reviewed our Terms, explore everything s99my has to offer — live casino, sports betting, slots, and more, all in MYR. 21+ only.
21+ only • Play Responsibly • International Gaming Licensed